Help Center

Click 'Start Free Trial' on the homepage, enter your email and shop name, and you're in. No credit card required. Your 14-day trial gives you full access to all features on the Professional plan.

Most shops complete setup in under 30 minutes. You'll add your shop name, set up your services (with prices), add your barbers, and you're ready to take the first queue entry.

Yes. You can upload a CSV file with your customer records (name, phone number, visit history) or we can help you migrate manually. Contact our team at hello@barberpro.my and we'll assist you.

Absolutely. Every new subscriber gets a free onboarding session via WhatsApp or video call. Our team walks you through the system step by step in Bahasa Malaysia or English, whichever you prefer.

On the Queue screen, tap the '+ Add Walk-In' button. Enter the customer's name (or leave blank for anonymous), select the service, choose a preferred barber (or auto-assign), and tap Confirm. The customer appears on the queue board instantly.

Yes. You can share a public queue link that customers can open on their phone to see their position and estimated wait time. No app download required. It works in any mobile browser.

Go to Settings > Queue Display and copy the display URL. Open this URL on any TV or large screen (using a Chromecast or HDMI cable). The board auto-refreshes and shows the current queue status.

Currently all staff share a single queue for the branch. You can assign a preferred barber when adding a walk-in ticket, and the system tracks who served each customer. Per-barber queue mode is planned for a future update.

BarberPro.my POS supports Cash and DuitNow QR payments. Additional payment methods (card terminal, e-wallets) can be recorded under Cash or QR as needed. More dedicated payment integrations are planned.

At checkout, select 'DuitNow QR'. The customer pays using any Malaysian bank app or e-wallet by scanning your shop's DuitNow QR code. You then upload a photo of the payment confirmation as a proof of payment before completing the transaction.

Yes. Manual discounts can be applied at the checkout screen, and customers earn loyalty points with each visit that can be tracked in the Customers section.

After every checkout, the transaction is recorded in the system and visible in the Reports section. You can review the full itemised breakdown there. WhatsApp and email receipt delivery are planned for a future update.

The POS requires an active internet connection to process payments and sync data. Offline mode is on our roadmap for a future update.

You can configure: (1) Fixed salary only, (2) Commission-per-service (flat rate per cut), (3) Percentage of revenue, (4) Tiered commission (higher % after a target is hit), and (5) Any combination of the above. Each barber can have a different structure.

At the end of each pay period (weekly, bi-weekly, or monthly), the system totals each barber's completed services and calculates their commission automatically based on your rules. You review, approve, and can export the payroll summary to PDF.

Shop owners can view per-barber earnings breakdowns in the Payroll and Commission sections of the dashboard. Individual barber logins for self-service earnings tracking are planned for a future mobile staff app.

The payroll module shows gross earnings and allows you to input statutory deductions (EPF, SOCSO, EIS, PCB) manually. Automated calculation of statutory contributions based on up-to-date rates is on our roadmap for Q3 2025.

Go to Settings > Subscription. You can change your plan at any time. Upgrades take effect immediately (with a pro-rata charge). Downgrades take effect at the next billing cycle.

We'll send an email reminder. Your account stays active for 7 days after a missed payment. After that, access is suspended (but your data is preserved for 90 days). You can resume at any time by updating your payment method.

Yes, cancel anytime from Settings > Subscription. There are no cancellation fees. Your access continues until the end of the paid period. You can export all your data before cancelling.

All plans are currently billed monthly. Annual billing with a discount (2 months free) is planned and will be available in a future update.

Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Our servers are hosted on enterprise cloud infrastructure with daily automated backups. We comply with Malaysia's Personal Data Protection Act 2010.

Only you and your staff members (with the roles you assign) can access your shop's data. BarberPro.my staff may access your data only to provide technical support and only with your permission.

Yes. In the Reports section you can download transaction summaries, payroll reports, and P&L statements as CSV or PDF. A dedicated full-data export tool (Settings > Data Export) is on our roadmap.