Question 1

How long does setup take?

Accepted Answer

Most barber shops are up and running in under 5 minutes. Add your services and staff, and you're ready to take customers.

Question 2

Do I need special hardware?

Accepted Answer

No. BarberPro.my works on any device — laptop, tablet, or smartphone. Use whatever you already have.

Question 3

Can I import my existing customer data?

Accepted Answer

Yes. We support CSV import for customer lists, or you can add them manually as they visit.

Question 4

How does commission calculation work?

Accepted Answer

You set the rules once — fixed salary, per customer, per service, percentage, or hybrid. The system automatically calculates payouts based on completed services.

Question 5

Is my data secure?

Accepted Answer

Absolutely. All data is encrypted and stored securely in Malaysian cloud servers. We never share your data with third parties.

Question 6

Can I try before buying?

Accepted Answer

Yes. Start a free 14-day trial with full access to all features. No credit card required.

Question 7

What payment methods do you accept?

Accepted Answer

We accept online banking, credit/debit card, and DuitNow QR for subscription payments.

Question 8

Do you provide training?

Accepted Answer

Yes. All plans include onboarding training via video call, plus access to our knowledge base and video tutorials.

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